Responsible party

The website operator and responsible party for this website is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. HandheldPrinter Inks serves businesses in Pinetown near Durban and arranges couriered cartridge orders to factories, packhouses and warehouses across South Africa.

Where this website collects or records personal information, it is handled in line with the Protection of Personal Information Act, including the principles of lawful processing, purpose limitation and information quality.

Information we collect

We collect personal information that is reasonably required to deal with a sales enquiry, product question or delivery-related request. Most of this information is provided directly by you when you complete our contact form.

Name and surname
Company name and job role
Contact details
Delivery town, province or site address
Product and application details you choose to send
Website usage data collected through standard technical logs and cookies

If you send information about coding surfaces, packaging lines or storage conditions, we use it to suggest a suitable cartridge type and to assist with compatibility guidance. Please do not send special personal information or confidential third-party information unless it is necessary and lawful to do so.

How we use personal information

Personal information is used only for legitimate business purposes connected to this website and the products described on it. This includes handling enquiries, preparing quotations, arranging delivery information and keeping a record of discussions linked to cartridge selection or support.

To identify the correct cartridge type for the stated surface or use
To communicate about an enquiry or order
To arrange dispatch and courier administration
To maintain internal records and prevent misuse of the website
To meet legal and accounting obligations where these apply

We do not sell personal information. We do not use website enquiries to send unrelated marketing without a lawful basis or consent where consent is required.

Sharing and operators

Information may be shared with service providers where this is necessary for website hosting, form handling, courier administration, security monitoring or business record systems. Those operators may process information only on instructions that fit the purpose for which it was collected and must apply appropriate confidentiality and security measures.

Information may also be disclosed where required by law, for the protection of legal rights, or to investigate suspected unlawful activity affecting the website or business records.

Cookies, logs and security

This website may use cookies and standard server logs to keep the site functioning, measure traffic and improve performance. These tools can record technical information such as browser type, device details, pages viewed, referring source and approximate location data.

Reasonable technical and organisational safeguards are applied to reduce the risk of loss, unauthorised access, destruction, misuse or unlawful disclosure. No internet transmission or storage system can be guaranteed completely secure, but appropriate steps are taken to protect information in our control.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask that information be deleted where there is no lawful reason to keep it.

Request access to your personal information
Request correction, updating or deletion
Object to processing where the law allows
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Regulator if you believe your rights have been affected

Requests relating to privacy or personal information can be sent through our contact form. This policy may be updated from time to time to reflect legal, operational or website changes.